System Concepts

System Concepts Ltd

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Systems Concepts Ltd
72 Acton Street
+44 20 7240 3388
Primary contact:
Laura Milnes
Company website:

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About us

Established: 1981
Indemnity: Company
Chartered Ergonomists: 1
Other Ergonomists: 4
Total staff: 26

At System Concepts we provide expert consultancy-led solutions via two core service streams: health, safety and ergonomics; and UX and usability. Our expert insights and practical guidance empower organisations to overcome complex business challenges, making places, products and services more productive and engaging to use.

Our Health, Safety and Ergonomics Services

Using our understanding of human behaviour and capabilities, we’ll help you optimise employees’ equipment and working conditions. We bring experience of every workplace setting, from offices and retail environments to distribution and manufacturing facilities. Our advice and support are clearly prioritised and persuasively presented, so you can better manage risk, protect people and enhance business productivity. Some of our most popular services include:

Our Usability and User Experience Services

Applying an approach built on the principles of ergonomics and user centred design, our UX and usability consultants can help you develop products that are efficient, effective and satisfying to use. We’ll guide you right through the design process, from gathering initial requirements to final testing. Some of our most popular services include:

Our experience includes running international usability projects, co-ordinating programmes in many different countries including Europe, Asia and North America.

In business since 1981, everything we do is driven by our promise to deliver expert insights that inspire business confidence. We like to work closely with our clients, becoming the first port of call when they have a challenge to address. Ultimately we want our clients to be successful. There’s no easy ‘one size fits all’ solution – so our highly qualified consultants bring innovative thinking and approaches. We’re a friendly bunch from a variety of backgrounds and disciplines: we all enjoy the work we do, and look forward to tackling new, interesting projects. This is what two of our recent clients think:

“Supporting the needs of over 17,000 employees across 700 locations creates challenges. System Concepts are receptive to adopting a partnership approach… This means that our employees get meaningful and practical support and advice.” Tina, Occupational Health & Wellbeing Specialist, Nationwide

“System Concepts make complicated things simple. They’re able to take a complex problem and break it down into smaller, easier pieces, and their communications and written materials are very clear and high quality.” Roxan Lesbros, Manager, User Experience Definition, Interfaces for e-Retail and ARD Web, Amadeus

Accidents, health and safety
Anatomy & anthropometry in human activities
Computer terminals – design and layout
Expert witness – various work situations
Human-computer interface design and assessment
Industrial/commercial workplace design
Management and ergonomics
Manual handling of loads – safety and training
Office ergonomics and design
Product design and consumer ergonomics
Risk assessments – various work situations
Training for management and staff
User requirements and guidance
Usability assessment
Work-related musculoskeletal problems