Introduction to Human Factors in Healthcare

Summary: Introducing the concepts of Human Factors for healthcare professionals, specifically relating to understanding human limitations
Provider: MedLed Ltd
Location: Various – we run both in-house and open courses
Duration: 1 day
Knowledge/experience needed: None
Email: contactus@med-led.co.uk
Website: www.med-led.co.uk

Who should attend?
All Healthcare Professionals

Why should you attend?
To gain an introduction into how an understanding of Human Factors can improve Patient Safety and Organisational Performance

What will you learn?
This course introduces Healthcare Professionals to Human Factors as it is practiced in Healthcare. It will help delegates to gain an understanding of Cognitive Ergonomics, Just Culture and Team-working and how these concepts influence outcomes in healthcare, as well as how they fit into the wider scope of Human Factors & Ergonomics.

Expected outcomes & Course Content
Introduction to Human Factors and Safety Culture

  • Understand the term Human Factors and how it relates to performance in healthcare – both in terms of Patient Safety and Staff Well-Being
  • Understand how the content of this course fits within the wider scope of Human Factors & Ergonomics
  • Be able to discuss and apply the basics of the System Model of Accident Causation and the importance of looking beyond the individual
  • Explore the link between organisational culture and safety – what it means to have a safety culture and be able to define Just Culture as an alternative to Blame Culture
  • Understand the difference between and Safety I and Safety II approach, and why both have their place in healthcare safety.
  • The importance of proactive reporting – ideas and strategies to improve this in your organisation

Cognitive Ergonomics – Understanding Human Fallibility

  • Be able to define and discuss differences between Type I and Type II decision making. In particular - what does this mean for teamworking in dynamic situations?
  • Understand Attention Mechanisms, in particular looking at the realities of ‘multi-tasking’ and task fixation.
  • Understand the relationship between Stress and Error – delegates will take away a tangible tool (HALT model) that can be introduced to their teams to help improve management of stress & fatigue
  • Explore the concepts of Situation Awareness and mental models – be able to link these concepts back to Attention Mechanisms & Cognitive Processing, and how SA influences Decision Making.
  • Discuss how Organisational Factors can affect Situation Awareness – take away ideas that can mitigate for some of these issues (peer discussion forum)
  • Practical tools - Communication structures to improve safety

The course will finish with a Case study highlighting the impact of Human Factors in healthcare. This will be debriefed in groups, using the concepts covered throughout the day.

Assessment: None

What’s included?

  • Full day Facilitation from our Course Leader and MedLed Founder – Ben Tipney, supported by others from our highly experienced team
  • Handouts and PDF of slides supplied in electronic format
  • Further suggested reading and weblinks

About us
Established in 2017, MedLed provides progressive training and consultancy services in Human Factors and Human Performance, specifically for the healthcare industry. We are a collaborative provider that draws upon a network of specialists and advisors in multiple domains, as well as a highly experienced and diverse core team.

We provide a variety of services including;

  • Train the Trainer Programmes
  • 1-1 Coaching
  • Bespoke Team Development
  • Situational Judgement Assessments
  • Complete Performance Solutions
  • CPD Training in a range of aspects of Human Factors & Human Performance

We work closely with a number of frontline healthcare professionals to truly understand the challenges faced by teams and individuals responsible for delivering a high level of performance under extremely challenging conditions. This involves looking beyond the direct comparisons between healthcare and other single industries and looking at what can be learnt from best practice across a multitude of industries and environments.